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FAQ
  • What is Mystery Shopping?
  • What requirements are there to be a mystery shopper for Service Connections?
  • How does it work?
  • Do I have to accept every shop?
  • Is there a limit to how many shops I can do?
  • Is mystery shopping a full time job?
  • What kind of businesses will I be evaluating?
  • Is there a fee for becoming a mystery shopper with Service Connections?
  • Am I an employee?
  • How do I get paid?
  • How much do I make?
  • Do you share my information with third parties?
  • How long have you been in business?
  • Who do I contact if I have additional questions?
  • How do I get signed up?

  • What is Mystery Shopping?
    Mystery Shopping is a way for businesses to gauge their customer service quality. Generally, shoppers go to the business and act as normal customers, then complete a report evaluating different areas of the customer service they received. Some assignments require you to portray a specific type of customer or shopping scenario. You will be advised when this requirement is needed.

    What requirements are there to be a mystery shopper for Service Connections?
    We are looking for people who are professional, objective, detail-oriented, reliable, and possess excellent writing skills. Access to the Internet is required to complete shopping evaluations.

    Shoppers must agree to keep all information regarding our programs confidential. Shopper reports and contents are confidential and shopping experiences may not be shared with friends or family (unless they attend a shop with you). This confidentiality is key to our clients’ success and we would not want this information to negatively affect our client’s businesses.

    How does it work?
    Shoppers in our database receive an e-mail once or twice a month (depending on the location) listing all available mystery shopping assignments. Shoppers reply via e-mail requesting the assignments that interest them. The scheduler sorts through the shopper requests, schedules the assignments, and then sends confirmation e-mails to shoppers who are awarded an assignment. After a shopper receives their scheduling confirmation, he/she can access assignment instructions and report forms via the company website. After completing the report, shoppers submit an invoice to Service Connections to get paid for their work.

    Do I have to accept every shop?
    No. The great thing about our programs is that you can schedule those shops that are convenient to you. We do expect you to complete any shop that you agree to take, however.

    Is there a limit to how many shops I can do?
    There is no limit, however some programs have restrictions on the program scheduling. This information will be given to you when the schedule is posted for each program.

    Is mystery shopping a full time job?
    Mystery shopping is not intended to be a full time job. There are no guarantees as to the number of shops that will be available to you. There are people who sign up with a number of mystery shopping companies and therefore increase the overall pay they receive by mystery shopping.

    What kind of businesses will I be evaluating?
    Depending on where you live and your willingness to travel, you may be offered assignments at retail stores, restaurants, family-oriented amusements, service industries, and homebuilders.

    Is there a fee for becoming a mystery shopper with Service Connections?
    No. We pay you – you don’t pay us! In fact, we offer a shopper referral program. We pay you to find qualified people to join the Service Connections, Inc. Professional Mystery Shopper Pool.

    Am I an employee?
    No. Shoppers for Service Connections are independent contractors. This means that you are responsible for all tax and insurance liabilities. Service Connections does not withhold any taxes. Service Connections will provide a 1099 tax form to shoppers that make $600 or more a year with us.

    How do I get paid?
    Shoppers are paid approximately 60 to 90 days after we receive your compensation invoice. Checks are sent via postal mail to your address.

    How much do I make?
    Each program has its own set rate of payment. Currently, our programs pay from $20-$110 (including reimbursables) per evaluation. Some programs have reimbursements for expenses up to a certain amount. You will be able to keep the items you purchase on most assignments.

    Do you share my information with third parties?
    No. Occasionally, we do have requests from other mystery shopping companies who need shoppers in our area. We then refer shoppers we think will perform well, after asking the shopper’s permission. You may ask that your information not be shared with these companies. Your information is never sold to any third party. We respect and maintain your confidentiality.

    How long have you been in business?
    Service Connections, Inc. first began providing mystery shopping services in 1996. We are proud to be a member of the International Association of Service Evaluators and have many highly recognized clients. The majority of our current clients are in Indiana, Ohio and Illinois, and we are rapidly expanding our area of coverage.

    Who do I contact if I have additional questions?
    You may contact our Recruiting Manager at sci5@sbcglobal.net. Or you may call our toll free office number at (800) 582-8281 and leave a message on our voice mail.

    How do I get signed up?
    You will need to complete the online shopper application and test form in order to get started in the selection process. The test form is a short, one page evaluation of your last fast food restaurant experience. This brief test helps to assure that you can follow directions, and gives us a good idea of your narrative writing abilities.

    Your test form will be evaluated to verify that it meets our quality standards. Afterwards, we will conduct a telephone interview so that we can get to know you. You will then be sent a contract to complete. Once we have received your contract, you will be added to our shopper database and will be eligible to schedule shopping assignments with us. Select the button below to begin the application process.
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